Returns And Exchanges

return policy
2024 Holiday Return Policy: 2024
Items purchased between November 18 and December 24, 2024 may be returned until January 31, 2024. When an item is returned/exchanged and accompanied by a valid receipt, the return will be credited at the price paid on the original bid form for purchases made during this time period.
In the form of product points, the price paid can be deducted or used as a product exchange when returning goods. shop.

Items purchased in store can only be returned in store. Items purchased online can be returned online or in store.

outdoorsupersite.com will accept your return of unworn, unwashed and defective merchandise via mail. Unwashed, unworn and defective items may also be returned or exchanged at any outdoorsupersite.com store, with the exception of swimwear collection items. Please note that returns on online purchases are not accepted at Ann Taylor, LOFT Outlet or Ann Taylor Factory stores.

Returns received within 30 days of purchase with proof of purchase will be credited to your refund based on the original method of payment or the price paid in exchange for merchandise (store only). For gift returns received within 30 days of the transaction date, you will receive an online e-gift certificate for the amount paid by the sender. Returns with proof of purchase made more than 30 days after purchase will be credited to the item’s current selling price in the form of a merchandise credit* or merchandise exchange (store only). Full-price items are subject to one price adjustment within 7 days from the date of purchase.

Returns without proof of purchase will be credited as a merchandise credit to the current selling price of the item on the date of return. Items without proof of purchase and the selling price on the day of return are considered final sales and cannot be returned or exchanged

Returns without proof of purchase will be credited as a merchandise credit to the current selling price of the item on the date of return. Items without proof of purchase may not be returned or exchanged if the sale price on the date of return is deemed final.

Final sale items (items with prices ending in 0.77 or 0.88 cents) cannot be returned or exchanged.

*Points for merchandise returned online will be issued as electronic gift certificates via email. A valid email address is required.

Quick phone exchange order
return by mail
International returns
I returned the order and used the rewards on my purchase. Will my rewards be credited back to my account?
My order was canceled and the reward was used on the purchase. Will my rewards be credited back to my account?
Electronic Receipt FAQs